The opening of the non-domestic water market in April was the biggest change the water industry has seen since it was privatised in 1989. Now that we’re a few months in, we’re keen to maintain the momentum and we hope the industry does too, continuing the development of innovative products and services in the market. We’ve always seen the new market as a great opportunity for suppliers to provide new services for customers, and we’re looking forward to seeing how it changes the landscape of the water industry.

As a customer, you won’t have to wait years to see change – there are already several emerging solutions and technologies that are transforming the way we operate and providing us with new ways to exceed customers’ expectations. Here’s how innovation could enhance your business’s experience in the not-so-distant future…

Improved efficiency

Many businesses are realising the benefits of installing smart meters – there are currently over 800,000 smart meters in commercial sites across Britain. Smart water meters like our Automated Meter Reading (AMR) meters transmit data directly from the meter, meaning that we can provide you with more accurate bills and saving you time you would have previously spent taking manual readings.

The potential for smart meters to create more precise bills is well-known, but have you thought about how a smart meter could also help your business to become more water efficient? Our smart meters record your consumption every 15 minutes, 24 hours a day, and you can view your consumption data on an online customer portal. This data is invaluable as it enables you to compare your current usage with your usage once you’ve implemented a water efficiency plan and measure your success. Find out more about how to use our smart meters to reduce your consumption here.

Easier communication

With 71% of people in the UK now owning a mobile phone[i], communication has never been easier. Whether it’s via email, social media or good old-fashioned post, there are now so many ways for us to keep in touch with our customers.

As our world becomes increasingly connected, we’re always looking for new ways to reach you. All of our customers can manage their account online, including submitting meter readings. Our online customer portal makes it easier than ever to manage your business water, as you can access it from anywhere that you can get online, 24/7. You can also benefit from our e-billing service, which means all of your bills are sent electronically and stored in one secure online location.

Greater transparency

At SES Business Water, we’re keen to provide our customers with innovative solutions to their needs, which is why we launched our Wholesale Tracker Plus product. The Wholesale Tracker Plus tracks the wholesale water rate, which is the lowest cost allowed by the Water Act, giving businesses access to the most competitive prices on the market. Businesses that choose the Wholesale Tracker Plus pay the wholesale rate and one transparent charge, based on the services they choose from SES Business Water. We’re hoping that our fellow suppliers will join us in taking a fresh perspective on the market and that we’ll see a range of new products on offer in the coming months.

If you’d like to talk to us about our Wholesale Tracker Plus product or any of our other services, get in touch today on 0203 750 9300. Not an existing SES Business Water customer, but thinking about switching to us? Give us a call on 01737 785842 to find out how we can help your business!