Ways to pay
your water bill

Whichever way you prefer to pay your bill, we’ve designed our services to make it as quick and easy as possible.

A range of ways to pay, because every business is different.

For many businesses, spreading your water payments across monthly direct debits offers the easiest and quickest way to pay. If that’s not your choice, don’t worry. We have a range of different payments options to choose from. Find out more by clicking on the boxes below.

Direct Debit

Setting up a direct debit takes minutes and is an easy, convenient way to pay your water bill. Now you can set up your direct debit mandate or make changes in a range of different ways. Here’s how it’s done:

  • Click here to use our online forms
  • Download a mandate form and post it to us.
  • Call our Customer Services team on 0203 750 9300 – please have your customer account number and bank details to hand.

Online Form Download PDF

Choose from four payment dates: the  8th or 15th of each month. Once your Direct Debit has been set up, we will send you confirmation by post at least seven days before the first payment is due to be taken.

All payments are covered by the Direct Debit Guarantee.

Pay online

Whether you're paying the whole bill or the agreed monthly instalment, you can do it right here, 24 hours a day, 7 days a week. The service is free, and can be used with all major debit and credit cards (excluding Diners Club and American Express). All you need is:

  • Your customer account number (shown on your bill)
  • Your payment card details, including the three-digit security number on the back of the card.

Click below to pay online using our secure payments portal.

Pay Online

Internet Banking

Payment should be made to sort code 62-31-93, account number 00000000 (8 zeroes).

Be sure to use your account number as the reference number for the payment. This is found in the top right corner of your bill and is important as this is how we will identify your bill payment. 

If paying from abroad, please add our International Bank Account Number (IBAN): GB36NWBK60000148585386 or Swift code: NWBKGB2L.

Call us

Call our friendly Customer Services team on 0203 750 9300 (9am to 5pm) to make a card payment over the phone. We accept all the major debit and credit cards (excluding Diners Club and American Express).

At a bank

You can pay by cash free of charge at any branch of NatWest in the Sutton and East Surrey Water plc area of supply. Other banks may charge if you do not have an account with them.


Ready to take control?
Let us know you’d like to make the switch and we’ll do the rest.