Terms and Conditions of Website Use
Please read these terms and conditions carefully before using this site
Terms of website use
These terms of use – together with the documents referred to in it – (the terms) tells you the terms of use on which you use of website, www.sesbusinesswater.co.uk (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site or our online invoicing and billing service.
Please read the terms carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy for future reference.
By using our site, you confirm that you accept the terms of use and that you agree to comply with them.
If you do not agree to the terms, you must not use our site.
Other applicable terms
The terms refer to the following additional terms, which also apply to your use of our site:
- Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate;
- Our Cookie Policy, which sets out information about the cookies on our site;
- Our Copyright, which sets out the copyright terms and intellectual property rights for our site.
We may change the prices and details of our products and services (and any offers) shown online without giving notice. Details of any products or services which appear on our site are not an offer to provide the products or services. If you make an offer to us to purchase any products or services, we may accept or reject your offer at our discretion.
Information about us
www.sesbusinesswater.co.uk is a site operated by Sutton and East Surrey Water Services Ltd. ("we"). We are registered in England and Wales under company number 02446416 and have our registered office at London Road, Redhill, Surrey. RH1 1LG.
We are regulated by The Water Services Regulation Authority (OFWAT) and by the Water Industry Commission for Scotland (WICS) and we are a limited company.
Changes to the terms
We may revise the terms at any time by amending this page.
Please check this page from time to time to take notice of any changes made, as they are binding on you.
Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of the terms and other applicable terms and conditions, and that they comply with them.
Your account and password
When you log on to your account, you authorise us to carry out all instructions you give on this our site.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
You must provide us with your email address, password, account number and property postcode in order to log on to your online account, access your account details and use our online invoicing and billing service. In addition, we may ask you to answer one or more security questions either in addition to this information or instead of all or some of this information.
If you enter this information incorrectly thirty times or if you are unable to answer any security question correctly, we may block access to your account. If we block access to your account, you may contact us on query@sesbusinesswater.com to reopen access to your account.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of the terms.
If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at query@sesbusinesswater.com
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability
Nothing in the terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English or Scottish law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- Use of, or inability to use, our site; or
- Use of or reliance on any content displayed on our site.
- As a business user, please note that in particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Viruses
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programs and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
Applicable law
If you are a consumer, please note that the terms, its subject matter and its formation, are governed by English and Scottish law. You and we both agree to that the courts of England and Wales and Scotland will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, the terms, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English and Scottish law. We both agree to the exclusive jurisdiction of the courts of England and Wales and Scotland.
Trade marks
“SES Business Water” is a UK registered trade mark of Sutton and East Surrey Water Services Limited.