Open Water

The Open Water program, launched by the UK Government in 2017, introduced competition into the water retail market for businesses, charities, and public sector customers in England. Led by Ofwat, Defra, and MOSL, in collaboration with water companies across England, Scotland, and Wales, this initiative gives non-household customers the right to choose their water retailer. 

The water market is competitive

If you’re a business, charity, or public sector organisation in England, you have the right to switch your water retailer or renegotiate your contract with your current provider. This could lead to cost savings and better service tailored to your needs. 

At SES Business Water, we’re committed to providing great value, excellent customer service, and tailored solutions. Whether you’re looking to switch or re-contract, we can help you get the best deal. 

How the market works

With the introduction of the business retail water market, eligible businesses, charities and non-household customers gain the freedom to choose their supplier of water and wastewater retail services. This market offers benefits such as lower bills due to improved water efficiency, enhanced service standards, and more tailored services that meet individual business needs. Additionally, opening the water market brings significant environmental benefits.

Customers who decide to stay with their existing supplier are protected by a maximum price known as a ‘default tariff’ for a standard level of service. Those who choose to switch receive a formal contract from their new retailer, providing price details and the services they will receive, which is legally protected like any other agreement for the supply of goods and services.

All retailers must comply with Ofwat’s Customer Protection Code of Practice, which includes measures to protect small to medium-sized businesses. These measures include limitations on back-billing periods, a cooling-off period once a contract is signed, and the provision of clear information in contracts to avoid mis-selling services. Ofwat also encourages Third Party Intermediaries (TPIs) to operate ethically and in the customer’s best interests. 

The Open Water program aims to make the business retail water market successful by providing customers with choice, protection, and fair competition.