England-COVID-19 affected customers
We can offer further support to customers who cannot pay their bills on time including a Payment Plan which is an agreement to pay the past and current charges monthly over an agreed period.
We also suspended the fixed water and waste water charges of those businesses that informed us in writing that they had to temporarily close, in line with Government guidelines to reduce the impact of COVID-19. The Scheme was available to businesses who closed their business property between 16 March and 31 July 2020 and who saw their water consumption reduce by 95% or more. Please note this Scheme has now come to an end but we are able to provide continued support to customers who need help making payments with a Payment Plan.
If you wish to apply for a Payment Plan, please fill in the application form